Office Assistant

Website FFF Enterprises and Nufactor Specialty Pharmacy

The nations leading supplier of critical-care biopharmaceuticals


This position coordinates and oversees a system of support for NuFACTOR® Operations, Pharmacy and Customer Service; and provides overall coordination and support for all NuFACTOR® management and staff.


Attend company and departmental meetings as requested, takes meeting minutes, distributes and maintains minutes.

Receives nursing notes and invoices for timely processing. Responsible for tracking invoicing issues and resolving them in a timely manner.

Responsible for coding and processing all vendor/third party invoices in a timely manner.

Maintains appropriate office supplies on hand: i.e. toner, paper and coordinates with Office Services Coordinator for all supply orders.

Manages fax communications and ensures timely distribution to the appropriate personnel/team members.

Responsible for tracking when QOL calls/mailed surveys are due and calls patients or mails requested hard copy QOLs at appropriate intervals of patient’s care. Enters accurate QOL data into CPR+ Assessments in a timely manner.

Maintains current tracking of Pharmacy licenses by running monthly Primary Source Verification and keep up-to-date copies of all in appropriate pharmacy location. Notifies Pharmacist-in-Charge of any impending license expirations.

Assist in maintaining a current database of all HHA and ICN nursing licenses, liability insurance and CPR card expiration dates. Follows up with HHA and ICN in a timely manner to ensure there is no lapse of current documents on file.

Assist nursing department with obtaining Business Associate Agreements and Infusion Service Agreements for all active Home Health Agencies and Independent Contracted Nurses and forwards to VP Operations for review and signature.

Assist nursing department with distribution of current infusion orders via fax or encrypted email to Home Health Agencies and Independent Contracted Nurses.

Assists in maintaining copies of all nursing contracts electronically in MedForce.

Keep active nursing spreadsheet updated.

Track HHAs and INCs who are due for annual re-credentialing and inform nursing team.

Track nursing authorization expiration dates and inform nursing team of reauthorization needs.

Provide administrative services to NuFACTOR staff as needed including faxing and copying.

Scans and indexes all medical records documents using MedForce EMR.

Archives electronic and pharmacy paper charts per NuFACTOR SOP.

Prepare New Patient Packages and give to pharmacy to be sent with first shipment.

Prepare and distribute emergency medical cards for new patients and from requests from website.

Assist Management team with other duties as needed.

Interface with customers on a regular basis including, but not limited to, Independent Contracted Nurses and Home Health Agencies for the purpose of building and supporting quality customer relationships.

Continuously strive to improve processes, service quality to internal and external customers.

Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.

Display dedication to the position responsibilities and achieve assigned goals and objectives.

Ensure conduct is consistent with all Compliance Program Policies and Procedures when engaging in any activity on behalf of the Company; immediately report any concerns or violations.

Other duties as assigned




Excellent verbal and written communication skills and the ability to interact effectively with customers, co-workers, and management.

Strong organizational skills including the ability to organize data and concepts into effective processes.

Ability to perform work with a high degree of accuracy.

Ability to prioritize and track multiple projects to ensure deadlines are met.

Ability to participate on and work as an integral member of a team.

Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.

Ability, flexibility, and desire to work overtime as needed for special project completion.

Ability to work and make decisions independently and effectively with limited supervision and direction.

Ability to respond to and recommend solutions to a wide variety of problems.

Intermediate to advanced knowledge/skill level of Microsoft Outlook, Word, and Excel.

Basic understanding of Internet technologies.

Represent the Company in a professional manner and appearance at all times.

Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.

Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.

Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.


High School Diploma or equivalent; and minimum of two (2) years of directly related administrative experience.

Typical Office Environment:

No unusual exposures

Equipment Used:

Operate office equipment

Physical Requirements:

While performing the duties of this position, the employee is required to regularly use hands to finger, handle or feel objects, tools, controls and equipment.  The employee must be able to walk, sit and stand.  The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position. Work overtime and on weekends on occasion.

EEO/AAP Statement:

FFF Enterprises is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.

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