Vice President of People & Operations

  • Full Time
  • Remote (Remote)
  • 170,000 - 175,500 USD / Year

Website freefromorg FreeFrom

FreeFrom has grown exponentially since our inception in 2016, growing our staff to nearly 30 and budget to $8M. At this exciting time, FreeFrom is hiring for a Vice President of Operations & People to join the senior management team, create the systems and processes needed for continued growth, and foster an environment where all staff can thrive, professionally and personally. Specifically, the Vice President of Operations & People will:

Design, implement, and lead human-centric operations and people strategies that drive growth and sustainability.

  • Set and manage a holistic and innovative vision for operations that is responsive to FreeForm’s people, programs, and priorities. Ensure day-to-day operations run smoothly, efficiently, and effectively.
  • Oversee the development, implementation, and iteration of people (HR) policies, procedures, and processes through the lens of liberatory principles and human-centered design, and in compliance with applicable laws and regulations.
  • Partner with leadership and people managers to understand and anticipate staffing needs, implementing programs to attract, recruit, engage, and develop talent.
  • Set clear protocols for hiring, onboarding, and offboarding, inclusive of clear roles, responsibilities, and decision-making protocols for staff involved in each process.
  • Administer fair and inclusive policies for compensation, including guidelines for raises and step promotions; partner with the finance team to ensure FreeFrom is offering competitive pay, benefits, and pathways to financial security.
  • Design and implement strategies for career pathways, professional development, and ongoing learning, training, mentoring and networking opportunities; facilitate organizational-wide learning in areas related to equity and justice.
  • Implement an annual performance management and goal setting process, as well as a cadence for staff to safely provide/receive feedback throughout the year.
  • Be accessible to staff at all levels and serve as the escalation point for addressing employee relations issues, guiding and coaching others to have productive, difficult conversations and ensuring staff feel heard and respected.
  • Supervise, coach, and mentor an Operations Manager, providing support to drive high levels of job satisfaction and performance.
  • Optimize usage of technology to streamline workflows and automate processes through a variety of tools including Trinet HRIS, Salesforce CRM, data security, and project management, working with external consultants as needed.
  • Formalize data security and data management policies and procedures and ensuring all relevant staff are trained to implement any practices put in place
  • Oversee day-to-day business operations, including insurance, warehouse space, business licenses and permits.
  • Analyze and evaluate operational data and metrics, identifying areas for improvement and implementing changes to drive efficiency and effectiveness.

Serve as a member of the senior management team, culture champion, and steward of FreeForm’s mission and values.

  • In partnership with the senior management team, engage in strategic decision-making, short and long-term strategic planning, goal creation and setting, and prioritization of initiatives.
  • Participate in the annual budgeting process, ensuring the process is transparent and increases the financial literacy of all staff involved.
  • Serve as the point person of in-person staff programming, trainings, collective learning, and culture building activities.
  • Co-design processes that reflect the needs of the entire organization and hold space for meaningful staff engagement and input on major decisions.
  • Above all, lead by example to set the organizational cultural tone and ensure that practices maintaining the culture are embedded in the organization.



  • An enthusiastic advocate for FreeFrom’s mission and values. You are inspired to grow a successful program that is working to dismantle the nexus between gender-based violence and financial insecurity. You thrive on a team that embodies activism, advocacy, and egalitarian, feminist, survivor-centered philanthropy.
  • A skilled nonprofit leader with experience in human-centered operations. You bring at least 10 years of work experience in an operations or equivalent role, with demonstrated skill in organizational development, systems management, and all aspects of HR and people management. You have experience in human-centric approaches that prioritize employees’ well-being, development, and growth.
  • A “big picture” thinker with the ability to implement tactically. You are skilled at synthesizing information and translating strategy into tangible activities and goals. You don’t shy away from addressing problems and are comfortable taking risks and trying out innovative solutions.
  • An effective communicator who leads with emotional intelligence. You have a warm, energetic, and authentic personality that translates to building trusting relationships. You bring self-awareness and empathy to your interpersonal interactions and seek to understand others’ perspectives and needs before responding.
  • A compassionate people leader who leverages individuals’ strengths. You have experience in managing and coaching direct reports and others for high performance and accountability. You give and receive feedback in order to motivate, hold staff accountable, and promote professional and personal growth.
  • An action-oriented, resourceful, and tech savvy doer. You possess a “get it done” attitude, with the ability to stay focused and nimble in a dynamic environment. You bring positivity, creativity, patience, and flexibility to your work. You are proficient in using HRIS and other commonly used office technologies.

Qualifications and requirements are not intended to exclude any candidates but rather give candidates an idea of what skills and abilities would help them excel in this position. Candidates do not have to meet all requirements and qualifications to apply if you believe you have the skill, experience, and passion to do this job.


This is a 100% remote position that can work from anywhere in the US. Salary is $170,000, plus an additional $5,500 annual stipend prorated by start date. Benefits include, 4-day or 5-day work week option (40 hours total), 100% covered health, vision and dental insurance, 401k with a 5% employer match, life and long-term disability insurance, flexible spending account, unlimited paid vacation and vacation stipend, 8 weeks office closures annually, 6 months paid parental leave, building wealth stipend, personal and professional growth stipend, gender-based violence paid and protected leave, technology stipend, unlimited menstrual leave, and additional optional benefits including legal, accident and pet insurance.

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