Director Professional Services

  • Full Time
  • Anywhere

Website FFF Enterprises and Nufactor Specialty Pharmacy

The nations leading supplier of critical-care biopharmaceuticals

Job Title: Director Professional Services
Department: KlearTrust
Reports To: Executive Vice President
FLSA Class: Exempt
Salary Grade: $150,000 – $175,000

Company Overview
An FFF Enterprises strategic investment, KlearTrust is an exciting start-up company specializing in software and technology services required to operationalize and support value-based healthcare agreements. We are dedicated to leveraging innovative solutions to transform healthcare delivery, enhance patient outcomes, and improve operational efficiency. As Director Professional Service, you will play a vital role in driving the commercial success of our start-up, shaping our market presence, and positioning us for rapid growth.
If you are an ambitious, entrepreneurial-minded leader who is passionate about transforming healthcare through software and technology solutions, we invite you to apply for the position of Director Professional Services at KlearTrust. Join us in our journey and make a significant impact on the future of healthcare.

Position Summary
We are seeking an experienced and dynamic Professional Services Director with PharmD to lead our consulting team and drive the delivery of high-quality services to our pharmaceutical manufacturer and payer clients. The successful candidate will have extensive consulting experience, a deep understanding of pharmaceutical value-based contract design and a strong background in the healthcare industry. As the Professional Services Director, you will be responsible for managing client engagements, fostering strong client relationships, and leading a professional services team to deliver exceptional results. This role offers a unique opportunity to make a significant impact on the growth trajectory of our start-up.
We offer a competitive salary package commensurate with experience and an opportunity to be part of a dynamic and growing company at the forefront of healthcare value-based care and contracting. If you are a results-oriented professional with a PharmD, extensive pharmaceutical value-based contract design experience, and a passion for improving patient outcomes through innovative contract solutions, we invite you to apply for the position of Professional Services Director and contribute to our mission of optimizing healthcare contracts for better patient outcomes and cost savings.

Essential Functions and Duties

• Provide strategic guidance and thought leadership to pharmaceutical manufacturer and payer clients in pharmaceutical value-based contract strategy, design, operationalization, and related reimbursement strategies.

• Develop and lead a team of consultants, ensuring effective project execution and delivery of high-quality services.

• Develop and maintain strong relationships with key stakeholders, including pharmaceutical manufacturers, payers, and industry experts.

• Collaborate with clients to understand their business objectives and challenges and develop customized consulting solutions to address their needs.

• Conduct thorough analysis of client data, market trends, and regulatory changes to identify opportunities and risks for clients.

• Manage multiple client engagements simultaneously, ensuring timely delivery and adherence to project milestones.

• Present findings and recommendations to clients in a clear and compelling manner, leveraging data-driven insights and industry best practices.

• Stay abreast of industry developments, emerging trends, and regulatory changes related to pharmaceutical value-based contract design and healthcare reimbursement.

• Support business development efforts by participating in client meetings, proposals, and sales presentations.

• Mentor and develop consulting staff, providing guidance, training, and performance feedback to foster their professional growth.

Education, Knowledge, Skills, and Experience

• Bachelor’s Degree in related field or four (4) additional years of PharmaD experience in lieu of degree.

• Extensive experience eight (8+) years in healthcare consulting, with a focus on pharmaceutical manufacturers and healthcare payers.

• Extensive experience in specialty pharmaceutical market access, HUB, and patient support programs.

• Working knowledge of pharmaceutical pricing, rebates, discounts, contracts, and alternative pricing and funding models.

• Working knowledge of and/or experience with pharmacy benefit design and administration.

• Working knowledge of and/or experience with specialty pharmacy HUB operations and business models.

• Working knowledge of and/or experience with pharmaceutical manufacturer market access strategies, organizations, and operations.

• Working knowledge of and/or experience with specialty pharmacy, GPO, and wholesale distribution contracting.

• Proven track record of successfully leading and managing consulting engagements, delivering measurable results for clients.

• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.

• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.

• Demonstrated ability to build and maintain strong client relationships, with a focus on delivering exceptional customer service.

• Strong leadership abilities, with experience managing and mentoring a team of consultants.

• Ability to thrive in a fast-paced, deadline-driven environment and manage multiple priorities simultaneously.

• Exceptional organizational and project management skills, with a keen attention to detail.

• Analytical and data-driven approach to decision-making, with strong problem-solving abilities.

• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.

• Display dedication to position responsibilities and achieve assigned goals and objectives.

• Always represent the Company in a professional manner and appearance.

• Understand and internalize the Company’s purpose.

• Display loyalty to the Company and its organizational values.

• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.

• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.

• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.

• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.

• Other duties as assigned.

Preferred Experience

• Five (5+) Years experience with value-base care contracting [nine (9) years of related experience for non-degreed candidates].

• Five (5+) Years specialty hub and/or pharmacy experience.

• Five (5+) Years pharma market access, patient services, or brand management experience.

• Five (5+) Years PBM, pharmacy, GPO, and/or payer contracting experience.

Physical requirements
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for
extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

EEO/AAP Statement
FFF Enterprises/ NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities, and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.

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