Student Engagement Account Manager, Team Lead

Macmillan Learning is seeking an energetic candidate who brings enthusiasm and vitality to our Student Engagement Account Manager, Team Lead role. The Team Lead for the Student Engagement Account Managers is responsible for supporting efforts and initiatives of the Specialist Manager, helping support the Enterprise Solutions Specialists in their efforts to increase sales of iClicker, student retention solutions and institution based solutions, and drive course-level sales, within an assigned territory of two and four-year accounts. Primary responsibilities include supporting Enterprise Solutions Specialists, retaining existing customers in conjunction with the Client Relationship Specialists, initiating sales engagement with potential customers, generating leads for new business and providing demos and training to new and existing customers at the course level. The Student Engagement Account Manager will occasionally travel to campus to conduct presentations, training sessions and events, as needed and in collaboration with the Enterprise Solutions Specialists, Client Relation Specialists and Macmillan Learning sales team. This role does not have managerial responsibilities.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We strongly encourage and welcome applications from individuals of all backgrounds, including women and people of color, to apply for this role. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. We believe in fostering a diverse and inclusive workplace, and we recognize that unique perspectives and experiences contribute to the strength of our team. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We value your potential, and we are committed to providing a supportive and inclusive environment where all individuals can thrive and contribute their best.

Major responsibilities include, but are not limited to:

Proactively contact existing customers to retain/roll existing business at the course level.
Increase student pay course usage and revenue.
Support assigned territory with an inside sales approach.
Lead generation and sales engagement for takeaway opportunities.
Daily follow-up on leads from “New Account Creation Report”.
Follow-up on closed/lost opportunities in Macmillan courses to promote standalone iClicker sales.
Execute virtual sales presentations.
Work closely with Enterprise Solutions Specialist and Client Relationship Specialists on account collaboration to research and identify key contacts.
Qualify leads from marketing and Partner Reps.
Collaborate with Specialist Manager to identify, outline and execute inside sales campaigns for the Student Engagement Specialist Partners.
Serve as the expert for inside sales activities by mentoring, sharing best practices and providing feedback to the Specialist Manager.
Provide mentorship to the Student Engagement Account Managers through weekly meetings.
Utilize CRM to gather data, report results and consult with Specialist Manager on campaign effectiveness.
Utilize CRM and sales enablement platforms to execute inside sales campaigns, review customer data, update sales information and enter activity.
Submit timely Trip Reports after campus visits.
Collaborate and communicate with Enterprise Solutions Specialist to generate leads, conduct account research, support customers and develop team-based sales strategies.
Partner with marketing, product and client services to develop successful strategies designed to gain market share.
Provide ongoing research and feedback on classroom technology trends to stakeholders, including sales, marketing and product teams.
Execute virtual sales training.
Supplement training efforts of Enterprise Solutions Specialists, as needed.

Required Qualifications:

Bachelors Degree.
Minimum 2 year inside sales experience or equivalent experience with proven track record.
Ability to effectively communicate via phone and email and conduct virtual product demonstrations.
Strong interpersonal skills, energetic, and a positive attitude.
Collaborative attitude.
Training experience.
Leadership experience.

Preferred Qualifications:

Enterprise sales experience.
Saas sales experience.
Salary: $60,000 – $70,000/year

Exemption Status: Exempt

Physical Requirements:

Requires periods of close concentration, must be able to multitask, must lift 35 lbs. of books on sales calls, must be able to walk up to 2 miles a day on campus, must be able to sit/stand for long periods at conventions, must be able to concentrate in noisy/busy environment, and must be able to travel, including ability to drive for periods from 2 to 5 hours, depending upon the territory involved. A valid driver’s license is required with daily travel within territory and frequent overnight trips. Attendance at national sales meetings and regional meetings is required (5 or more days). During the fall and spring selling seasons it is necessary to work more than 40 hours per week. During these seasons it is necessary to spend all day on campus and then complete paperwork, sampling, and expense reports in the evening.

Benefits

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

Competitive pay and bonus plan
Generous Health Benefits (Medical, Dental, Vision)
Contributions to your 401k retirement account through Fidelity
Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People’s Day, Election Day, and more!)
Employee Assistance Program, Education Assistance Program
100% employer-paid life and AD&D insurance
And much more!

Macmillan Learning is a privately-held, family-owned company that inspires what’s possible for every learner. We envision a world in which every learner succeeds. Through our content, tools and services, we aim to make that a reality. To learn more, please visit macmillanlearning.com, join our Macmillan Community, stay connected to our Learning Stories blogs, or see us on LinkedIn, Facebook, or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance.  Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.